At AZONKA, we are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy outlines our shipping processes, timelines, and important guidelines to ensure a smooth delivery experience.

1. Shipping Locations

AZONKA currently ships to select locations as supported by our logistics partners. Delivery availability may vary based on your location and serviceability.

2. Order Processing Time

All orders are processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

3. Shipping Time

Estimated delivery timelines vary depending on your location:

  • Metro & Urban Areas: 3–5 business days

  • Non-Metro & Remote Areas: 5–8 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, or unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, are calculated at checkout and displayed before order confirmation. AZONKA may offer free shipping during promotions or on select orders.

5. Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS. You can also track your order by visiting the Track Orders section on our website.

6. Delivery Attempts

Our delivery partners will attempt delivery multiple times. If delivery is unsuccessful due to incorrect address or unavailability, the order may be returned to us.

7. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery timeline, please contact our customer support team. In rare cases of lost shipments, AZONKA will investigate and provide an appropriate resolution.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with supporting images. Such cases will be handled as per our Refund and Returns Policy.

9. Address Accuracy

Customers are responsible for providing accurate and complete shipping details. AZONKA is not liable for delivery failures caused by incorrect or incomplete addresses.

10. Policy Updates

AZONKA reserves the right to modify this Shipping Policy at any time without prior notice. Updates will be effective upon posting on the website.